CANCELLATION & REFUND POLICY

Updated and Effective as of February 12, 2025

This Cancellation and Refund Policy governs the purchase of virtual goods and gift cards from ZED STOCK ENTERPRISE ("we," "our," or "us"). By purchasing from our website, you agree to this policy.

CANCELLATION POLICY

1.1 Virtual Goods: Due to the nature of virtual goods, all purchases are final. Once a virtual product has been delivered, it cannot be canceled, modified, or refunded.

1.2 Gift Cards: Orders for gift cards cannot be canceled once they have been issued and sent to the recipient. Please ensure that all details are correct before completing your purchase.

REFUND POLICY

2.1 No Refunds on Delivered Items: We do not offer refunds for virtual goods or gift cards once they have been successfully delivered. This includes but is not limited to digital codes, game currency, and any other non-tangible digital products.

2.2 Exceptional Cases: Refunds may only be considered in the following circumstances:

  • The purchased item was not delivered within the promised time-frame due to an error on our end.
  • The virtual good or gift card was found to be invalid or non-functional upon delivery.
  • A duplicate transaction was made due to a system error.

2.3 Refund Request Process: To request a refund for an eligible case:

  • Contact our customer support team within 3 days of purchase.
  • Provide proof of purchase, including order details and any relevant screenshots.
  • Allow 2-5 business days for our team to review your request.

2.4 Refund Method: Approved refunds will be processed back to the original payment method. Processing time may vary depending on the payment provider.

1.2 Gift Cards: Orders for gift cards cannot be cancelled once they have been issued and sent to the recipient. Please ensure that all details are correct before completing your purchase.

FRAUD AND ABUSE PREVENTION

3.1 Chargebacks and Disputes: If a chargeback or dispute is filed without first contacting us, your account may be restricted from future purchases.

3.2 Fraudulent Activity: We reserve the right to deny refunds if we detect fraudulent activity, abuse of our refund policy, or any attempt to exploit our system.

CONTACT INFORMATION

For any questions or refund requests, please contact us at contact@zedstock.com.

ZED STOCK ENTERPRISE reserves the right to modify this policy at any time without prior notice.

For any inquiries, please contact us at contact@zedstock.com.